|Address:||3999 E Arapahoe Rd, Littleton, CO 80122|
|Working:||9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed Closed|
ACU used to be a great place to work and bank, not anymore. I was under the premise that ACU was here to serve, advocate and advise members on the best choices for them. I was sadly mistaken. I realized this when hearing "we only help good members worth helping" from my manager, when trying to go the extra mile for a member that "was not worth it". It seems that they advocate, serve, and advise what is best for themselves. ACU has adopted more of a bank philosophy rather than a credit union, including raising their fee schedule. When they raised their interest rates to "stay competitive" that they were actually above the industry standard in most areas. Since the managerial hierarchy is a solidified, tight knit click, there will be no changing of any sort, unless it increases operating profit for the credit union. All changes, including changing to Mastercard were done for financial reasons. Nothing that I can recall at all was ever done to benefit or make members lives easier. The credit union has actually gone so far south that they began to pay people for good reviews. These are the only positive reviews you will find. It is very sad that a such a place has fallen so low on the totem pole. The old CEO was a miracle worker when she brought the shambles of what ACU used to be to the place it is now. Since the change of position, it seems that management does not care about members, employees, or service, just the bottom line. Unfortunately the credit union has significantly lost popularity, and seems to be returning to its old ways as a failing credit union.
I will not be using their banking services. I would agree with the negative postings I read and assumed to be disgruntled employees, therefore ignored and went in anyways to open an account. The banker I had the displeasure of sitting down with briefly was rude, unprofessional, unaccomodating, and had zero notion of customer service. She is a medium height sloppy looking brunette with long curly hair, did not get the name. I will never go back there.
I have been a member of Arapahoe Credit Union for many years. I have used several of their products and services including notary, share, investment fund, and CD accounts, as well as auto loans and share loans. I have always found the staff to be friendly and helpful, and able to resolve any issues that arise. For those who wish to avoid the impersonal big bank experience, give Arapahoe Credit Union a try.
I have been with Arapahoe Credit Union for many years. I have banked at other banks that are not credit unions while with ACU in the past and have not gotten the same customer service. The people at ACU are very polite, informative, and patient. ACU has the best customer service, interest rates are unbeatable, and best employees. I am a customer for life.
As a former Banker, I can recommend Arapahoe Credit Union as an excellent financial institution. ACU brings the personal relationship into banking that has and is missing in the banking world. Their staff is friendly and helpful and remember they are working for you because you are a member of the credit union not just a customer.
Arapahoe Credit Union has helped my family numerous times, and they are always very easy to do business with. I make all my payments online, banking online, and anytime I do need help, I call and I am assisted right away and never have to wait. I like the staff as well, they are always very friendly and easy to get along with.
I appreciate the way ACU handles business and treats me as a customer. They make it very easy to do business there. In the 16 years I have had my accounts there, I cannot think of one problem I have had. Good job, and thank you!
They always handle my banking needs quickly and also with a friendly smile. Their customer service department can not be beat.They offer very competitive rates.I plan on doing business with them for a very long time to come.
I have been very satisfied with this bank and would highly recommend them to anyone. ACU has provided exceptional customer service on all my accounts. They provide great products from accounts and great loan rates.
I have been with Arapahoe Credit Union for a couple of years now. They have always been very helpful & provided excellent customer service! I appreciate all of their help as a credit union. Thank you!
This bank has helped me countless amount of times. There are associates there that really care about their fellow man! And without further a do, I can respect that.
Great place. I have a few other credit union accounts, but since joining I have gradually moved all of my loans here to save money.
I really enjoy banking with Arapahoe Credit Union! I have all my accounts and loans there and have been so pleased!
Love this place its beyond amazing !